Many plumbing places offer quotes over the phone, promising accurate pricing before their technicians have even seen the situation at hand. At Hope Plumbing, however, we prefer not to give quotes over the phone for a number of reasons, all of which place our clients as a top priority. If a place advertises the fact that they give a quote over the phone, beware that this may not always be a good thing.
Based on experience, ballpark prices are rarely in the customer’s favor. We could certainly quote a low-ball price just to get into the home, as many places do. However, once the technician is at the customer’s home and evaluates the situation, they may have to raise the price based on the onsite inspection--thus frustrating the customer, who feels as though they have been tricked into paying more than they should.
The following are the main reasons why we prefer not to give a quote over the phone:
- We want to be efficient, and assessing things in person saves time.
- We want the quote to be precise so you don’t have conflicting information.
- Every situation is unique.
At Hope Plumbing, we know there are far too many variables on each job for us to give an accurate range. We prefer to be upfront about your pricing and give you an exact price based upon the specific situation, so as to prevent taking a guess with your money. As a result, our technicians provide several options, ranging from high-end to standard replacement or repair of the issue. By providing you options, we are also able to customize them to your specific needs. This prevents you being charged for something you do not need. You can choose the option that best fits your needs, considering the price you are willing to spend for the specific issue at hand.
To schedule a consultation with one of our trusted and experienced technicians, contact us today by calling (317) 900-4513.