We Are Hiring: Customer Service Coordinator

We Are Hiring: Customer Service Coordinator

We are growing rapidly and looking for a new Customer Service Coordinator at Hope Plumbing. Curious to learn more? Think this position sounds like you? Read the job description below and apply online! You're welcome to forward this post to anyone who would be a good fit.

About Hope Plumbing:

Hope Plumbing specializes in older homes, but most importantly we are here to help the Indianapolis community. Have a problem with your plumbing? We are here to offer you high quality workmanship and top-notch services. We realize plumbing is a dirty job, but we love it! Need to know more about common plumbing problems? We've got your back - you can visit our blog, social media, or even call our friendly office staff to get your urgent questions answered. Love SoBro like we do? Let's share secrets, local favorites, and insider tips about our beautiful town. At Hope Plumbing, our plumbers are your neighbors, friends, and relatives. We love working on and living in older homes in Indianapolis.

Job Responsibilities:

• Serve as the first contact of the office
• Check voicemail daily
• Dispatch jobs to the plumbing team
• Serve as the owner of the schedule and schedule new service calls as they come in
• Keep in contact with customers in regards to our arrival and re-schedule as necessary in a timely manner
• Follow up with customers in a timely manner regarding ordered material, estimates, etc
• Enter and review all invoices
• Answer customer questions over the phone, email and through Angie's List communications
• Check for outstanding invoices daily and follow-up with the technicians to locate outstanding invoices
• Write thank you cards
• Quality assurance calls
• Review and submit technicians timecards to payroll weekly
• Submit bonus and commissions weekly
• Handle customer requests for receipts, invoice copies, etc.
• Alternate responsibility of emergency service

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Job Requirements:
• Experience in customer service
• Strong communication skills including verbal and written
• Strong attention to detail
• Demonstrate a sense of urgency
• Excellent organizational skills
• Ability to multi-task
• Self motivated
• Eagerness to learn
• Effectively manage a multiple calls at a time

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Why Work at Hope Plumbing?

At Hope Plumbing, we work hard - but we play hard too. We love to have fun, eat doughnuts every Friday, and reward our employees for great work.

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Thank you for your interest! Please email hope@hopeplumbing.com if you have any questions or need more information.

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